Join Our Team

Requirements

• Accurately process time-sensitive documents
• Verify the accuracy of team members' work
• Provide support for end users (tech support)
• Guide new customers through the software

Knowledge, Skills and Abilities

• Professional level communication skills verbal and in writing
• Meticulous attention to detail
• Ability to work under pressure
• Listen and understand information provided orally and in writing
• Communicate information professionally verbally and in writing
• Intermediate level computer skills with typing speed of approximately 25 wpm
• Customs and international trade knowledge preferred
• Transportation Industry (trucking, logistics, dispatching) experience preferred

Duties and Responsibilities

• Accounts Receivable
  • Record payments (cheques, electronic)
  • Service delinquent accounts
    • Process service suspensions when accounts are past due, and resumptions when they are paid
  • Facilitate refunds
  • Identify and resolve outstanding balances (positive or negative) on customer accounts
• Accounts Payable
  • Post bills and expenses
  • Be able to recognize problems or inconsistencies with expenses and verify that they are warranted and correct with people or departments that purchased the goods or service
• Maintain digital files according to department standards (supplier invoice filing)
• Prepare and process payroll information
• Communicate with customers, employees and vendors via email and telephone to answer questions, disseminate or explain information, and address complaints
• Perform intermediate accounting tasks such as matching accounts records to bank statement to prepare for monthly reporting
• Use various cloud-based programs and services together and understand how they interact with each other
• Maintain effective and courteous communication with vendors and affiliated companies, serving as a front-line customer service person
• Complete various duties and tasks as assigned within the time frame requested and using department established methods

Knowledge, Skills and Abilities

• Professional level communication skills verbal and in writing
• Meticulous attention to detail
• Ability to work under pressure
• Listen and understand information provided orally and in writing
• Communicate information professionally verbally and in writing
• Intermediate level computer skills with typing speed of approximately 25 wpm
• Customs and international trade knowledge preferred
• Transportation Industry (trucking, logistics, dispatching) experience preferred

Skills and Qualifications

• Basic-level skills with Microsoft Word and Excel:
  • Understand how excel works and be able to use simple formulas
  • Be able to learn more complex formulas and how to apply them
• Good grasp on intermediate math concepts such as averages, exchange rates and how they apply
• Effective and professional communication skills, both verbal and written
• Fluency in speaking, reading and writing in English
• Able to type accurately
• Detail oriented
• Customer service skills:
  • Able to clearly explain how we invoice
  • Able to deal with irate customers appropriately
• Organizational skills:
  • Able to keep tasks and timelines straight in order to meet deadlines

Nice to Have

• Experience with Quickbooks Online
• Typing speed of 30 wpm
• Accounting-related experience or education